zak Posted December 30, 2018 Share Posted December 30, 2018 Hi, I installed SAM yesterday and it is clearly better than autogate in every way... almost. Unfortunately (for me), when docking the jetway, it always gets absorbs somewhat into the aircraft and connects too high above the door (I tried the Zibo 738, the Toliss A319 and FF777 - I had the issue with all of them). My question really then is this, is this an issue that will be fixed, or have I done something stupid. I used overlay editor to install the jetways, Many Thanks, Zak B Link to comment Share on other sites More sharing options...
Marten@Stairport Posted December 30, 2018 Share Posted December 30, 2018 Hi Zak, looks like you did something wrong with the jetway configuration. I would bet you took the wrong template and therefore the measurements of your jetway are wrong. Greets Marten Link to comment Share on other sites More sharing options...
zak Posted December 31, 2018 Author Share Posted December 31, 2018 On 12/30/2018 at 10:51 AM, Marten@Stairport said: Hi Zak, looks like you did something wrong with the jetway configuration. I would bet you took the wrong template and therefore the measurements of your jetway are wrong. Greets Marten Of course! You're right, I was stupid. Thanks a lot and gr8 work Zak B Link to comment Share on other sites More sharing options...
qwqaholic Posted January 2, 2019 Share Posted January 2, 2019 (edited) On 12/30/2018 at 4:51 AM, Marten@Stairport said: Hi Zak, looks like you did something wrong with the jetway configuration. I would bet you took the wrong template and therefore the measurements of your jetway are wrong. Greets Marten Dear Marten, I installed a great new scenery from the X-Plane Forum. https://forums.x-plane.org/index.php?/files/file/43626-vhhh-hong-kong-chek-lap-kok-international/&changelog=0 However, the jetway connects above the door, is this a scenery issue or a bug in the plugin? Shall I contact the creator about this? Thank you very much. Screenshot attached Edited January 2, 2019 by qwqaholic Link to comment Share on other sites More sharing options...
Marten@Stairport Posted January 2, 2019 Share Posted January 2, 2019 That is indeed a problem in the configuration of the author. You may advise him to check if he used the correct template values for the jetway. Link to comment Share on other sites More sharing options...
qwqaholic Posted January 2, 2019 Share Posted January 2, 2019 10 hours ago, Marten@Stairport said: That is indeed a problem in the configuration of the author. You may advise him to check if he used the correct template values for the jetway. Thank you, I have contacted the scenery developer and hope it will be resolved soon. Link to comment Share on other sites More sharing options...
rjmf22 Posted January 2, 2019 Share Posted January 2, 2019 Hey Marten, I am having the same issue, and I used the right template. The object is type 2 solid 4.0M, and I used that template Here's a pic, any suggestions? Link to comment Share on other sites More sharing options...
Marten@Stairport Posted January 2, 2019 Share Posted January 2, 2019 (edited) You can check the default door position in the Authoring Tool in the Utils tab by selecting Draw help lines. In case the appearing lines don't cross at the correct door location report it again. Otherwise the jetway values are not perfect. The included templates are not always 100% correct because it depends on some factors the scenery author controls like average distance of parking to the jetway. So the author has to check the animation before and can change the measurement values accordingly. Edited January 2, 2019 by Marten@Stairport 1 Link to comment Share on other sites More sharing options...
rjmf22 Posted January 2, 2019 Share Posted January 2, 2019 6 minutes ago, Marten@Stairport said: You can check the default door position in the Authoring Tool in the Utils tab by selecting Draw help lines. In case the appearing lines don't cross at the correct door location report it again. Otherwise the jetway values are not perfect. The included templates are not always 100% correct because it depends on some factors the scenery author controls like average distance of parking to the jetway. So the author has to check the animation before and can change the measurement values accordingly. Thanks! Will give this a try Link to comment Share on other sites More sharing options...
rjmf22 Posted January 3, 2019 Share Posted January 3, 2019 (edited) 2 hours ago, Marten@Stairport said: You can check the default door position in the Authoring Tool in the Utils tab by selecting Draw help lines. In case the appearing lines don't cross at the correct door location report it again. Otherwise the jetway values are not perfect. The included templates are not always 100% correct because it depends on some factors the scenery author controls like average distance of parking to the jetway. So the author has to check the animation before and can change the measurement values accordingly. Yeah, the position for the templates for Jetway 2 solid 3.0, 3.5, and 4.0 M appears to be slightly off Edited January 3, 2019 by rjmf22 Link to comment Share on other sites More sharing options...
Marten@Stairport Posted January 3, 2019 Share Posted January 3, 2019 Will check that as will and may include a new template for the next update. 1 Link to comment Share on other sites More sharing options...
pinou60 Posted April 3, 2019 Share Posted April 3, 2019 hi , i have a little problem , the jetways wheels dont touch the ground in initial basic position and when it connected to the aircraft. how can i fix it? Link to comment Share on other sites More sharing options...
Marten@Stairport Posted April 3, 2019 Share Posted April 3, 2019 Which Jetway height and which template did you use? You can change the positions in the description tab by adapting the values to the one of your liking. Link to comment Share on other sites More sharing options...
pinou60 Posted April 3, 2019 Share Posted April 3, 2019 5 minutes ago, Marten@Stairport said: Which Jetway height and which template did you use? You can change the positions in the description tab by adapting the values to the one of your liking. i use Type01_solid_4.0m ; i have try to modifie the value and save but when the jetway is in action , default value where applied. i dont understand Link to comment Share on other sites More sharing options...
100gamer5 Posted April 3, 2019 Share Posted April 3, 2019 On 1/2/2019 at 4:57 PM, rjmf22 said: Hey Marten, I am having the same issue, and I used the right template. The object is type 2 solid 4.0M, and I used that template Here's a pic, any suggestions? i see that you are at iad is that something your working on or is that a new file Link to comment Share on other sites More sharing options...
rjmf22 Posted April 4, 2019 Share Posted April 4, 2019 2 hours ago, 100gamer5 said: i see that you are at iad is that something your working on or is that a new file I created it myself Link to comment Share on other sites More sharing options...
Marten@Stairport Posted April 4, 2019 Share Posted April 4, 2019 9 hours ago, pinou60 said: i use Type01_solid_4.0m ; i have try to modifie the value and save but when the jetway is in action , default value where applied. i dont understand You have to save the Jetway after applying new values and you can set the initial position right below the test test sliders. Furthermore have a look into the developer guide, it is described there as well. 1 Link to comment Share on other sites More sharing options...
browning18751 Posted June 29, 2020 Share Posted June 29, 2020 Hi, I am having an issue where SAM when I spawn in at any airport with SAM at it the gate always seems to not dock to any of my planes correctly. It is either not lined up with the door correctly or is clipping through the plane or both. How would I fix this? Thanks you. Link to comment Share on other sites More sharing options...
Marten@Stairport Posted June 29, 2020 Share Posted June 29, 2020 By telling us what aircraft at what airport and which 3rd party scenery you use? You may also open a ticket Link to comment Share on other sites More sharing options...
MediumRareBaku Posted July 19, 2020 Share Posted July 19, 2020 Is there anything I can do on my end to adjust airports where the jetways connect like this? This is the 737-700U at the latest free KSAN on the org forum but I've also seen this happen elsewhere, I just don't know what to look for to fix this. Link to comment Share on other sites More sharing options...
Marten@Stairport Posted July 20, 2020 Share Posted July 20, 2020 (edited) Just tested the latest 737U (3_37_6_full_T) and it works fine. So I assume that the jetway in your scenery is configured wrong. You may contact the scenery author for a fix. Edited July 20, 2020 by Marten@Stairport Link to comment Share on other sites More sharing options...
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