WebMaximus

Waking this almost one year old thread up since I still see this issue from time to time using the latest version of SAM (2.1.3). Haven't tried deleting sam_settings.xml in X-Plane/Output/Preferences lately so guess I'll give it another go but would be nice if you could come up with a more permanent fix.

Wow...

OK, so I checked my inbox (not the Inbox in here but my private email inbox) and found this reply from you sent on the 14'th of May. So I'm a bit confused looking at your answer above where you say it won't be fixed unless I have an open ticket for it. Because as seen in your reply over a month ago, you already confirmed this to be a known issue you're working on. So, looking forward to a fix so you don't need to change the scaling in order to run your UI. Here's your reply: " Hi Richard Åsberg, thanks for getting in touch. Its a known problem, we are working on it. The Suite is tested with standard windows display Settings on a 4K monitor, you may want to use these settings to set up SAM. Stairport Support"

Where do I find my open tickets, if I have any...?

Speaking about improvements, will you also have this scaling issue on 4K screens addressed in the near future?

When you all of a sudden have a new shortcut in your custom scenery folder you know you've never seen before with a very weird name, I think it's quite natural to question what it is and where it came from. No big deal, now I know and good to hear you'll be improving on this going forward.

Since my last post, I've learned this shortcut seems to be specifically for the newly added JETWAY EXT.POWER setting. Having that enabled results in this shortcut. Disabling that option removes it. What I don't get is why give the shortcut such an odd name. Not giving any clues what the shortcut is related to. Why not call it AA_SAMJetWayExtPwr or whatever. Oh well, now I at least know what it is and which software put it there...

Tonight, I found a shortcut called AA_eeuqey in my Custom Scenery folder pointing to X-Plane 11\Resources\plugins\SAM\lib\SAM_Library Haven't seen this one before. Is this some official SAM thing or rather some other developer using SAM who added this shortcut for whatever reason? Anyone else seen it?

I would go to some Windows forum and ask.

I don't have that issue. If I delete it in Windows Explorer, it's gone

I haven't updated SAM recently and only started seeing this the last week or so. Thanks for the advice, will try what you suggest.

Lately, I've seen the icon in the screenshot below every now and then and at first, I didn't even know what it was or where it came from. Someone later told me that circled 'A' icon is related to SAM. I was a bit surprised since I never saw it before. I went into the settings for SAM and found the 'JETWAY STATUS' parameter. As seen, it's set to 'Hide always' and yet, I get the circled A icon. I then tried switching to 'Show on screen' and back to 'Hide always' which made the icon go away. However, next time I launched X-Plane, the icon was back again.

I'm totally with you and guess I can only hope Orbx will look into it. Maybe if I find the time for it, I'll see if I can adjust things myself following the instructions you gave me earlier. Not a super big deal though when I only have this issue for this single airport.

OK, so here's the latest on my SAM adventures over at Orbx EGNM. The other day, I flew into EGNM again and parked at gate 8. And just like before, the jetway wouldn't attach even when set to 'Auto' in the SAM settings for jetways. Yesterday when I was flying out of EGNM though, the jetway did detach automatically when I released the parking brake and had the beacon light switched ON. Not sure if this would give some clues what's going on? When the jetway detaches automatically but won't attach automatically in the same way. Could it still be an Ortho4XP issue? I'm thinking if the problem maybe is Orbx would need to tweak the settings a bit for gate 8 to make sure it works correctly for an aircraft such as the Zibo mod (B738)? Next thing I'll test is to park at gate 7 next time to see how that works out and if there's any difference compared to gate 8. Edited to add I flew into Munich by ShortFinal Design which also uses SAM for jetways. Parked at gate 208 and the jetway worked perfectly! So this tells me the issue I'm having isn't with SAM really but rather with Orbx EGNM. Will post about this over at Orbx as well since I guess those are the guys that need to help me figure this one out. Still thought it might be a good idea to post in here as well since I figured you might have some tips.

Not trying to say anything. Just thought I would share what the developer of xOrganizer had to say. Great there's an option to have SAM not add the libraries automatically. I missed that one. I might do a test if I find the time for it. At this point, I feel SAM has taken a bit too much of my time the last couple of days. If disabling Ortho would fix the issue, that's great. However, my Ortho scenery is far more important to me than moving jetways at some of my airports. So far I've only did testing with this specific gate 8 at Orbx EGNM. Will see if I have the same issue also at other airports using SAM for moving jetways. I also have quite a number of airports where AutoGate is used rather than SAM. And without any issues. Thanks for your time and Merry Christmas and Happy New Year!