[Add aircraft profile to SAM GS]

The newly created xml needs to stay in the aircrafts subdirectory, see the other ones in there.

[Add aircraft profile to SAM GS]

That's a bit weird indeed. It will be saved in SAM/aircraft.xml. From there you need to copy the entries into a seperate xml file and place it in the aircraft subdirectory.

Which aircrafts do you want to set up? Maybe we can cover them too.

[Add aircraft profile to SAM GS]

The ID is just the name of the xml file and name is the name of the acf file.
Author and description are inside the corresponding acf.

[Add aircraft profile to SAM GS]

There are no profiles like different setups for the same aircraft at the moment. You can modify the existing config (xmls are in plugins/SAM/aircraft but they get overwritten in case you update. 

We might come up with a more comprehensive solution one day.

[SAM crashing XP11]

Awesome, enjoy!

[SAM Aircraft Weights]

Hi please give us more details. Which aircraft? What's your exact scenario? A step by step guide would be useful to test it in our side, thanks!

[SAM crashing XP11]

We just updated to SAM 3.1.6. Get it here: https://cdn1.aerosoft.com/sam-suite/download.php?version=SAM_3.1.6.zip

[SAM crashing XP11]

Did you contact the official support team with your latest log from Resources\plugins\SAM\logs?

[Liveries SAM Ground Services]

They differ depending on the regional set but we will have individual liveries in the future. Not for now though.

[Just purchased sam ground service but problem with update]

Use this link and overwrite all files please: https://cdn1.aerosoft.com/sam-suite/download.php?version=SAM_3.1.5.zip

[[Jetway] Compatible Aircrafts]

We'll consider it for sure. Thanks for the heads up for the Felis 742, didn't see any changelog pointing to the doors. Finally 

[Rotate MD-11 Groundhandling issue]

Fix will be included in the next update (within 24h)

[Ground Service not lined up with doors on MK787-9]

Test this 787-9-Dreamliner.zip

[Ground Service not lined up with doors on MK787-9]

Nope, thanks for the hint.

[SAM Ground Service for CRJ-700]

Which CRJ? Maybe you can ask the developer to get in touch with us as it is not on our list.

[FlightFactor A350 Stuck On Auto (Blue) Jetways Not Attaching]

Then it's an issue with the airport configuration. I suggest to get in touch with the scenery creator.

[Ground Service not lined up with doors on MK787-9]

787-9-Dreamliner.zipPlease extract this into Resources\plugins\SAM\aircraft and overwrite existing file. Will be shipped in the next update as well.

[Defect : XCraft 145XR/LR Main Cabin Door opens up on rotation. (Takeoff)]

They are default, no changes made to the options.

[Defect : XCraft 145XR/LR Main Cabin Door opens up on rotation. (Takeoff)]

I'm not able to reproduce this. Loaded up the E145XR with SAM GroundService (door opened automatically when bus arrived and closed after leaving), started engines manually and off we go:

 

[Defect : Unable to unload at KLAX, as SAM detect the ICAO as 9L6]

On it

[Question ! Are people able to make Liveries for the Ground handling]

Not yet but will be implemented at some point later on.

[Defect: only size D gate selectable at arrival airport in SAM 3.1.0 when in Zibo737.]

Will be fixed in SAM 3.1.3 which is due to release soon

[Defect: only size D gate selectable at arrival airport in SAM 3.1.0 when in Zibo737.]

Confirmed and listed.

[SAM GroundService XP Baggage Loader Stuck]

Fixed in SAM 3.1.2 

[Download]

Sure: https://stairportscenerieshelp.freshdesk.com/support/solutions/articles/77000004353-installation