[Sam World Jetways show unlicensed in Sam Suite]

Can you please verify that steam is running in the background when opening SAM Suite? If it still shows unlicensed while steam is open that would definitely be an issue.

[How does jetway range work?]

If you use the jetway templates to set them up you can check out Resources\plugins\SAM\lib\SAM_Library\sam.xml. The <jetwayDescriptions> section contains all templates where maxExtent= is the extension range in meter.

If it's still too short you can manually increase the distance in the description tab in authoring tool for each jetway but be aware that it might lead to glitches in the visual appearance.

 

You may also read through this.

[Is it possible to disable SAM in the sim?]

I would rather bet on a missing/incorrect route network here. Let me talk to Aerosoft on this.

Meanwhile please upload your SAM/logs/log.txt as well as SAM/dump file AFTER a crash so we can see what's triggering the CTD

[Installation failed for package : SAM Base Plugin]

Is your firewall maybe blocking SAM Suite?

[Installation failed for package : SAM Base Plugin]

Hm nothing to see there. You can donwload the package manually here: http://sam-suite.com/SAM_2.2.1.zip

[Installation failed for package : SAM Base Plugin]

Can you post your log.txt from C:\Users\[YOURNAME]\AppData\Roaming\StairportSceneries\SAM Suite please?

[AOS window hidden in Full Screen]

20 hours ago, Cotor said:

the AOS window (and all other windows) is hidden

What kind of other windows?

I tested it on a usual monitor and it works fine for me. Could you create a short video? Seems to be a 4K issue.

[AOS window hidden in Full Screen]

Which SAM version are you using?

[[Jetway] Compatible Aircrafts]

10 hours ago, X Plane sim Lover said:

I wonder if there will be a kit to set the door position myself

Open the aircraft.xml and enter the values manually from the .acf file together with your door coordinates.

[SAM]

Send the log.txt after the error appears to support@stairport-sceneries.com

You can find it here: C:\Users\[USER NAME]\AppData\Roaming\StairportSceneries\SAM Suite

[Short jetways get hidden with Worldjetways enabled]

This is not related to WorldJetways but to the default scenery itself. The author defined the jetway as Rotunda_jetway but in order to make it extendable it has to be Rotunda_extension.

 

Takes 10 seconds to change in WED so that shouldn't be a big deal

[Short jetways get hidden with Worldjetways enabled]

If you would give more information about your situation that would definitely help.

[SAM]

Did you run it as administrator? And can you double check if Resources/Plugins/SAM has been deleted entirely before?

[not install SAM]

That could have different reasons. Did you run SAM Suite as administrator? 

[SAM Suite constantly loses activation for World Jetways, Airport Vehicles and Follow Me]

https://stairportscenerieshelp.freshdesk.com/support/solutions/articles/77000479816-activation-problems

Check out the "Deactivation after reboot" section.

[VDGS animation on departure - how should it work?]

Hm which VDGS object are you refering to? 

[Destination airport not loaded?]

That has already been fixed in SAM 2.2.0, please update

[ASXP_Follow Me]

Kann ich nicht bestätigen.

[Update - log files attached. AOS Crashes with Cessna and Weather Loading from ASXP]

You need to send your logs to the support team, they need to know more details.

[World Jetways not working]

19 hours ago, jan stavela said:

but will they accept it?

Give it a try

[Wrong docking guidance animated]

I honestly don't get it. Looks all like it should be:

 

I just noticed the VDGS animation is overlapped itself, need to fix that in the objects

[SAM Base Plugin 2.17 CTD & Error LOG.txt]

Yeah, ORBX Central is usually not up to date. BTW we will release 2.1.9 within the next 12 hours so you might need to update the Base Plugin again.

[World Jetways not working]

Great! You can share the .dsf + sam.xml file if you like.

[World Jetways not working]

Oh the default ESGG scenery is definitely strange. The parking position you used has no jetway, the scenery author didn't place them. There are some on other positions though:

 

EDIT: Comparing that with the real airport it looks like that the author tried to simulate the fixed jetways that are present at the real airport with this construction without actually using an X-Plane jetway:

 

 

I opend a bug report for you: https://gateway.x-plane.com/bug_reports?selected_issue=XSG-11307

[SAM Base Plugin 2.17 CTD & Error LOG.txt]

You better install 2.1.8