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Marten@Stairport

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Everything posted by Marten@Stairport

  1. Okay, we might have found the issue. Could you please try to delete the entire SAM folder in resources/plugins and install the version available here: https://stairportscenerieshelp.freshdesk.com/support/solutions/articles/77000004353-installation Looks like the steam version is corrupt under specific circumstances.
  2. Oh I just noticed you use a beta of Mac OS. That's most likely not supported as the notarization is only available to stable releases. I'll forward this to our developer anyway, maybe he comes up with another solution.
  3. Did you run the specific Macos install described here? https://stairportscenerieshelp.freshdesk.com/support/solutions/articles/77000004353-installation
  4. BY-NC-ND 4.0 says that you are not allowed to use anything related to the plugin (no matter if it's an art asset, config file or whatever else) in any commercial way. That's it. But honestly what are you trying to achieve here? If you we're asking for a free license you should've given me your name and the airport we're talking about and you would have had received the confirmation to use it for free already. I hope you understand that with such an argumentation, however, we are not too interested in working together. Therefore, I will end this conversation at this point.
  5. As you are the first to say this I'm sure you will arrange with it. Nobody forces you to use our plugin https://stairportscenerieshelp.freshdesk.com/support/solutions/articles/77000004352-terms-of-use
  6. As soon as you sell your airport and use any SAM content (individual config, library objects etc.) you will need to have a license according to the terms. However usually the distributor requests a proof of purchase before you even get listed. Based on this you would have the following options: - sell your airport for a real price like 10-30$ with a proper SAM license - offer your airport for free and request donations We can't support a 5$ airport pricing. That's destroying the pricing strategy of the current market. Either make it a real payware or keep it free
  7. Which airport are you talking about? And did you include a custom jetway or used the SAM library ones?
  8. Your issue has been registered and will be tracked by number #125. Will be back with a feedback soon.
  9. Well yeah if you have the SAM2 Library installed, SAM3 won't work as due to changed file formats it won't find it. So you have to completely uninstall SAM2 first and then install 3 from scratch.
  10. https://stairportscenerieshelp.freshdesk.com/en/support/solutions/articles/77000004353-installation Please read the Mac section. That should help.
  11. Yes open the corresponding xml in Resources/plugins/SAM/aircraft and modify the x value to get it closer to the fuselage.
  12. I just checked the aircraft configs and found out that the doors are actually set up correctly at the fuselage. Could you try to force connect a jetway in the authoring tool to see why it's not connecting?
  13. However you can modify the door coordinates in the corresponding xml in sam/aircrafts for your needs.
  14. It only works with jetways that can go very low like the ground jetways at some US airports. Most of the usual ones won't work.
  15. Yeah what we did is set the connection point a few meters away from the door so you could simulate jetways that are being used in connection with a stair where you can leave the jetway to the apron. There are rare cases where that's being used.
  16. Because the aircraft features a foldable door which would clip through the jetway. Or did they update it to have a sliding door lately?
  17. Please post your log from SAM/logs when it's not visible in the plugins menu
  18. Just found the issue: If you are at a jetway providing external power it works as expected. However if you are on a remote stand or at a jetway without external power SAM currently forces the entire power logic to stay off. We will fix that in the next version.
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